Three themes
What the posts are about
Every post sits under one of three themes. Together they follow the order of a process project: get the process out of people's heads, make the controls visible, then design what should change.
Getting the process out of people's heads
Interview questions, workshops that end with a diagram instead of a promise, and what gets lost between the room and the model.
Control steps that survive an audit
Why a four-eyes check belongs in the diagram and not only in the policy, and what an auditor asks about each control.
Designing the target process
The To-Be as its own diagram with the As-Is one switch away, and what changes when one of the lanes belongs to an AI agent.
All posts
Latest
The first interview questions that get a process out of people's heads
The questions for a first process interview, from trigger to control step, and what each answer becomes in the diagram.
Read the post →Why the workshop should be the deliverable
What gets lost between the workshop room and the model, and what changes when the diagram grows while the group is still talking.
Read the post →Control steps that survive an audit
Why a control belongs in the diagram and not only in the policy, and the three questions each control step has to answer.
Read the post →Designing the To-Be with an AI agent lane
Why an AI agent gets a lane of its own in the To-Be, which steps belong in it, and where the control steps around it go.
Read the post →